HCS Frequently Asked Questions (Draft)



Last updated: June 27, 2007


1. My kid is 3 years old; can I register classes for him/her?

A: There are minimum age requirements at HCS. All classes have a minimum age requirements of 5 years old except Pre-Kindergarten Chinese classes, which require minimum age of 4 years old.


2. My daughter is 5 years old and she never learned Chinese before, what classes do you recommend for my daughter?

A: You may want to start with kindergarten Chinese class.


3. We do not speak Chinese in our family, what classes do you recommend for my children?

A: You may want to start with bilingual kindergarten class if your children meet the minimum age requirements of 5 years old. For older children, there are two levels of bilingual Chinese Classes; level I is for beginners and level II is for students with more advanced Chinese language skills. Our expectation is that a student in bilingual Chinese class will eventually transfer to the standard Chinese class when the student masters the basic Chinese language skills.


4. Do you have Chinese classes for adults?

A: We do not offer any Chinese classes for adults. Some county public schools may offer Chinese classes for adults; you may want to contact them directly.


5.Is your school open Monday to Friday?

A: No.We are open from 1:00PM to 5:00PM every Sunday.


6. How do I receive school notices via the email list? How do I post email message to Hope Chinese School Email list? 

A: HCS-FX email list service is for teachers, parents, students and school staff only. For new families, your email will be added to email list by supporting team within two weeks of your registration to HCS-FX. If not, please send an email to hcsfx-support@hopechineseschool.org with your full name, email, student's name and class for verification. Please read and understand the email polices and guidelines of HCS mailing list at http://www.hopechineseschool.org/hcsfx/faq/HCS-FXEmailRules.htm. Your subscription to the school email list implies that you agree with our email rules. Violation of the rules may cause dropping from our email list without being notified. Keep in mind that your email message, once submitted, will be sent to everybody on the mailing list.


7. How do I change my email address on school email list?

A: Please send an email to hcsfx-support@hopechineseschool.org with your full name, old and new email addresses.


8. How do I unsubscribe from the Hope Chinese School Email list?

A: Please send an email to LISTSERV@TWLIST.AOL.COM and put the following message in the email body: signoff HCS-FX or unsub HCS-FX


9. How do I register classes on your website? How do I contact technical support?

A: You must open an on-line account at http://www.hopechineseschool.org/hcsfx/DesktopDefault.aspx. After you create a family profile on-line, you will receive a confirmation email. Our support team will review your profile and approve your account if your child meets the requirements. You will then receive an email notification of your account status. Only after your account is approved can you log in to your account and start your registration process. For registration details, please read the on-line help at: http://www.hopechineseschool.org/hcsfx/faq/faq.html


10. Why is the on-line system read only on Sundays?

A: The system is read-only on Sundays so the Registration Support Team can take the data to the school and help parents on Sundays. The host school does not provide Internet access to us.


11. I created a profile on your website yesterday and I have not heard anything from you yet. What’s next now?

A: Please allow a couple of days for our volunteers to respond and process your request. You may also want to check the on-line help at http://www.hopechineseschool.org/hcsfx/faq/faq.htm to make sure you followed the instructions when you opened your account.


12. I forgot my password. What do I do?

A: Please use the Forget Password? function on the registration web site. Enter your login name (email), and click Email My Password. If your login name is a valid email address, you should receive an email with your password. Otherwise, send an email to the support team for further assistance.


13. I have changed my email address. Why is my login ID still the same?

A: Your login name was defaulted to your email address when you created your profile in the registration system. Unless you changed the login ID using the "Update Login and Password" function on the My Profile page, it stays the same. The login ID does not change when you change your email address in the family profile.


14. What is the tuition refund policy?

A: 1st and 2nd week of a semester - 100% refund

    3rd and 4th week - 50% refund

    After the 4th week - no refund

The tuition is usually refunded in the second month of the semester. When refund checks are available, a refund notice will be emailed to you or posted on the web. Please always check with our staff as the refund policy is subject to change. It is recommended that you cancel a class as soon as you make your decision.


15. How do I send my payment?

A: After you complete your registration, please print out your private registration form by using the Print button on the screen (do not use the print function on your browser). You should sign the registration form, and bring the registration form and a check payable to HCS to the school when HCS is in session. During the summer or Winter Break, please send your payment to the address provided on the form.


16. How long will my registration status be in Unpaid status before my registration is cancelled?

A: You can pay for your classes within two weeks after your registration is submitted. You will receive an email reminder if your payment is overdue for more than two weeks. However, if your payment is overdue over 3 weeks, your registration will be cancelled.


17. I received a cancellation notice due to late or no payment. What do I do to resume my registration?

A: You will have to re-register the class once it is cancelled.


18. I sent my payment a few days ago, but the website has not updated the payment status. What do I need to do to resolve the issue?

A: The registration team usually updates your payment status right away. However, sometimes there is a delay in receiving your payment if you mail your payment using the post service. Occasionally, your payment may not be processed right away due to misplacement. We strongly recommend you check your payment status and notify us of any discrepancy. It is also a good practice to keep your payment checks or receipts for verification and refund.


19. Why am I on the waiting list?

A: When the class registration is full, you will be put on the waiting list.

20. What should I do if my registration status is changed from waiting list to pending?

A: That means a seat is available in the class. If you still want to register for the class, you should follow the tuition payment procedure to make the payment. If you have changed your mind, PLEASE go online to drop the class so that no tuition is due in your account, and others on the waiting list have opportunities to register for the classes.


21. Can I create multiple login names for my account?

A: Yes. See the online help for more info about how to create multiple login names.


22. Can I pay my registration online?

A: The school has not enabled the online payment function yet so you cannot pay your tuition online. You can either pay by check at school or mail the check to the address on the registration form.


23. What is Priority registration? Why I can’t register for new classes when a new registration period starts?

A: Priority Registration is designed for HCS-FX to move the registered student classes from the current semester to the new semester. The period of Priority registration usually lasts two weeks. We strongly recommend that parents of current students pay the tuitions during the period of priority registration to keep your seats in the classes. New students can register after the priority registration.


24. Why is my child's registration not automatically carried over to the new semester?

A: If the class is not paid in the semester, it will not be carried over to the next semester automatically during the priority registration period. Please pay your balance promptly to secure your seat in the class.


25. How do I register and pay my tuition in the middle of a semester?

A: Follow the same registration process as outline above.