Frequently Asked Questions
Account and Password
How do I register classes on this website?
First, you need to create your family account. Click the sign up link on
the home page. You need to enter values for all required fields on the user
registration screen. After you account is approved, you can logon to add one or
more students and register classes for students in your family. Please do not
create a new account if you already have one.
You must have a valid e-mail address. This e-mail address will be used as your
login name. The school will send you notifications and other information
related to school activities using this address.
I cannot login to my account, why?
There are two possible reasons why you could not login, they are
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You used an invalid login e-mail or typed a wrong password. If you forgot your
password, see the help topic below.
-
There is a temporary failure in the system.
In any case, you can e-mail
the support team, they will address the problem as soon as possible.
What to do if I forget my password?
Go to the logon screen, enter your login e-mail, then click the "reset
password" button. The system will send an e-mail message to the address you
provided. You need to open the hyperlink contained in the system generated
e-mail to confirm your request. After the confirmation, your password will be
reset and you will receive it in another system generated e-mail message.
Due to problems on the mail server, sometimes you may have to wait for days to
receive the system generated e-mail. You can contact the support team in case
you clicked the "reset password" button and did not receive any e-mail.
What to do if I forget my login e-mail?
Go to the logon screen, enter your phone number (either home phone or work
phone will do), then click the "get my login e-mail" button. The system will
display the login e-mails that match your phone number as hyperlinks on a
confirmation page. You can click your e-mail to logon.
How do I change my passowrd?
After logon to the website, click the
Change Password link on the upper right corner of the home page to
change your password.
How do I change my login e-mail?
After logon to the website, go to the "my family" page, then go to the "update
profile" page. If your login e-mail address is displayed on the page, then you
can change it and click the save button. After that, you need to logout and
login again using the new e-mail address.
Optionally, you can click the the
Change Login E-mail link to change your login e-mail. You don't need to
relogin after that.
If you don't have an valid login e-mail address, then you need to ask the
technical support team for help on school days.
Family and Class Information
Where can I view and update my family profile and
registration?
Click the my family link on the home page after
logon to the website. You will see all the information about your family. From
this page you can update your family profile, add or remove a student, register
or drop a class, and print the registration form, etc.
What is being displayed on the "my family" page?
The my family page displays all information about a
user, including family profile (parent/guardian name, address, phone, e-mail,
etc.), student information (name, date of birth, etc.), all the classes
currently registered by this family, the current account balance, and all
payments made for the current semester.
Please note that you can also see information about previous semesters using
the "semester" dropdown list.
How do I find information about a class?
Click the class info link on the home page. You
will see all the classes in the current registration semester. Use the
"Semester" dropdown list to view clases in other semesters.
You can also search for classes by entering class name, room number, and
teacher name in the corresponding fields on the screen, then click the "search"
button. For example, to search for classes taught by teachers with last name
"Liu", enter "Liu" in the "teacher" field and click the "search" button.
How do I see information in semesters other than the
current one?
By default, the information displayed on the pages are for the current
registration semester. You can use the "semester" dropdown list on the page (if
available) to view information about previous semesters. This dropdown list is
typically located on the upper right portion of the page.
How do I add, update, or delete a student for my family?
Click the update student link on the my family
page. Enter information for the new student you want to add and click the
"save" button. You can also use the "student list" dropdown list to select an
existing student to update or delete.
How do I register or cancel a class?
First, you need to add one or more student as described in the above. Then go
to the update registration page. Select a student
and a class and then click the "register this class" button to register the
selected class for the selected student. You can also click the "drop" link for
a regisered class to cancel the registration.
Where can I view history information about my account?
To view registration history, click the View History
link on the "my family" page. Payment history is at the bottom of the
my family page.
Teacher's Space (for teacher only)
How do I upload teaching plan for my class?
A teaching plan is a public document for the class you are teaching. It can
contain anything you want to include, such as detailed description of the
class, grading policy, etc. This document can be a word file, an excel spread
sheet, a pdf file, or a simple text file.
You can upload your teaching plan file to the website so that your current and
potential students and their parents can download and view the file. To upload,
go to the "teacher" page first, select the class for which you want to
upload the teaching plan file. Then use the "browse" button to located the
physical file on your computer and click the "upload" button.
Once uploaded, the file can be accessed via a hyperlink on the "class info"
page next to your class.
Please do not upload any document that is inappropriate for the public to see.
How do I edit my profile?
The administrator will create a profile for each teacher and staff member. To
change your profile, you can go to the "teacher" page and click the "update
profile" link at the top of the page. After that, you can add or modify
information and click the "save" button to save the changes.
Please note that on your staff profile page, information such as your e-mail
address and phone number can be different from those in your family profile (if
you are also a student or a parent of a student).
A new feature has been added to allow you to upload your personal picture so
that it will be displayed on the teacher/staff information page for others to
see. All you have to do is browse to the picture file and click the "save"
button.
Where can I find information about my students?
Click the "student information" link on the "teacher" page to open the student
information page. On this page, you can see all students in your classes. The
information displayed include name, date of birth, phone number, and account
status, etc. It is also possible for you to see your students in previous
semesters.
You are not allowed to see information about students not in your own classes,
unless you have the school staff privilege or the administrator privilege.
Sending e-mail to student families
Click the "e-mail student family" link on the "teacher" page to send an e-mail
to the families of all students in a class. Again, you can only send e-mails to
families in your own classes, unless you are a registration staff worker or an
administrator.
How do I enter and view student grade in the
system?
First, you need to create the assignment. Click the "Assignments" link next to
on the Teacher's Space page. A Class Assignments
page will be opened to allow you to input information about the assignment
you want to create. The information required for an assignment includes name,
type, grading method, and due date, etc.
The Save button will save the assignment. You can come back to modify it at a
later time. The Delete button will delete the selected assignment if no grade
has been given.
The "Grades" link on the Teacher's Space page or the "Enter Student Grades"
link on the Class Assignments page will open another page for you to enter
grades. Just select the class, the assignment, and the student, from dropdown
list boxes, and enter the grade (either a letter grade or a number grade
depending on the grading method of the selected assignment). Clicking the Save
button will save the grade into the system. The Delete button will clear a
previously entered grade.
If you want to see grades of all students in the class, click the "View all
grades for this assignment" link.
Note Please note that only the teacher of the class and the school
administrator can see the grades. We will be adding another feature
that allows the student or the family to obtain grades via e-mail.
System Operations (for staff only)
How to search for family and student information?
Go to the staff page. Enter search criteria such as last name, first name,
phone number, or e-mail address. Then select what information you want to
search (family, student, or staff), and click the "search" button.
The result set will be displayed on the screen. The result set will contain
links that lead you to the corresponding page for the selected family.
How do I enter a payment record?
First, you need to search for the family you want to update. If the family is
found, click the corresponding link in the result set to open the "my family"
page for the selected family.
Click the "make payment" link at the top of the page. Then select the
appropriate payment method and payment code, enter the check number (if paying
by check) and amount. Finally, click the "save" button.
How do I update record for a family?
First, you need to search for the family you want to update. If the family is
found, click the corresponding link in the result set to open the "my family"
page for the selected family.
Then you can use links on that page to add/update/delete a student,
register/drop a class, enter a payment, etc.
How to send e-mail to a large group of people?
For example, we may need to send a school announcement to all families or a
reminder to all families that still have unpaid balance.
After logon, go to the "staff" page and click the "more..." link, then click
the "mass e-mail" link. You will be taken to a new page for e-mailing large
groups of people. You can select to send e-mail to the following groups
-
Current teachers
-
All staff members
-
Families with overdue balance
-
Overpaid families (refund due)
-
All families
Enter the subject and text of the e-mail and click the "send" button. If there
are too many recipients, the system will break them into smaller groups and
send the e-mail to each group automatically.
I just made a change in the system, but the old
information is still displayed on the page. Why?
Some pages refresh themselves automatically while others you have to do it
manually. In most cases, if you close the current page and go back to it again
the information will be up-to-date.
It is possible that the problem you are having is a bug in the system. If you
think this is the case, please report it to the system administrator via
e-mail.
How do I switch a student from one class to another?
Click the Switch Class link on the
Staff page.
Then you can select a class from which you want to switch, a student from the
class, and a new class to switch the student to. Click the "confirm" button to
complete the operation.
Where can I find a previous registraion or a previous
payment record?
There are several ways to do this. If you know the name of one of the parents
or the phone number, then you can search for it by entering the name and/or the
phone number on the "staff" page and click the "search" button.
You can also search by date range or other criteria such as "class name" for
registration record or "check number" for payment record. Click the "more..."
link on the "staff" page and use the apppropriate option from there.
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